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Q – Why do I get weighed at Check-in? 

Ans – All passengers are weighed at check-in for safety requirements of our Dash-8  200 aircrafts.

Q – When do check-in counters open and close? 

Ans – For Domestic flights the check-in counters open 2 hour before departure and for regional flights the check-in counter opens 3 hrs before departure. The Check-in counter closes 1 hour before departure for all flights.

Q – What are the requirements with regards to photo ID in domestic flights? 

Ans – With effect from 1st July 2004 Maldives Civil Aviation regulation requires passengers to present a valid photo identification (such as Maldivian Identity Card) at the time of making a reservation and check-in for domestic flights. Children under the age of 10 are required to present a copy of their birth certificate.

Q – What are the requirements with regards to photo ID in regional flights? 

Ans – For regional flights; passports must be submitted at the time of making reservation and check-in for regional flights. The passport must be valid for 6 months from date of travel.

Q – What is the free baggage allowance on Maldivian? 

Ans - Please check with any of our ticketing office for excess baggage rates.

Baggage Rates

Domestic Destinations                        20 KG

Trivandrum, India                                 20 KG

Chennai, India                                     30 KG

Dhaka, Bangladesh                             30 KG

Bangkok, Thialand                              30 KG

     

Carry-on Baggage Allowance

Dash 08 Aircrafts            5kg

Airbus 320/321 Aircraft          7kg

 

Q- Are toilet facilities available onboard all Maldivian flights? 

Ans – Toilet facilities are available onboard our Dash-8 aircrafts and on the A320 aircraft.

Q- What is the maximum length of surfboards that can be carried on Maldivian flights? 

Ans – the maximum length of surfboards packed in its bags must not exceed 7 feet in length. This is due to limitation in the baggage compartment in our Dash 8 aircraft.

Q- What other over sized checked baggage restrictions are there in Maldivian flights? 

Ans – lengthy fishing rods and other baggage exceeding 8 feet cannot be accomodated - Eg ; Surf boards

Q – Are there any refund charges on Maldivian tickets? 

Ans - Yes. Please refer to your nearest Maldivian office for charges.

Q – Does passengers have to reconfirm tickets before departure? 

Ans – for regional tickets, passengers are required to reconfirm their return journey 72 hours before departure time and those not reconfirmed will be cancelled without prior notice. Passengers may contact any of the Maldivian reservation offices for reconfirmation.

Q - Does passengers have to inform their onward connections at the time of making a booking?

Ans - Passengers who are travelling from a domestic/international flight with an onward connection on an international/domestic flight are required to provide this information at the time of booking.

Q – What is the validity of Maldivian tickets? 

Ans – For domestic tickets the validity is 03 months from date of issue and for regional tickets the validity is 01 year from date of issue unless mentioned otherwise.

Q – What is the minimum connection time between domestic flights and international flights? 

Ans – Velana International Airport requires a minimum connection time of 02 hours between domestic and international flights.

 

City Check- In

Maldivian City Check-In office will be up and running next week. Male’ city counter will be located at Kalhuthukkala Koshi and Hulhumale’counters at Ground Floor Amin Avenue. Please find below frequently asked questions related to City Check - In.

Q - Where can I do City Check-in?

Answer: Check-in counters will be located at Male’ – Greater Male’ Bus Terminal (Boduthakurufaanu Magu), Near Marry Brown and Hulhumale’ – Amin Avenue, C Block (Reethigas Magu), Near Central Park.

Q - Can I do city check-in for any flight?

Answer: City check-in service is provided for all domestic and International Maldivian Flights.

Q - Will there be an extra charge for city check-in service?

Answer : No, The main objective of the city check-in service is to provide our customers a convenient option to complete the check-in process and the service is provided free of charge.

Q - When do check-in counters open?

Answer: City Check-in counters will open 4 hours prior to scheduled departure time.

Q - When will the counters close for city check-in?

Answer: City Check-in counters will be closed 90 minutes prior to scheduled departure time.

Q - Will it be possible to check-in a passenger without his/her presence?

Answer: Yes, passengers will be able to check-in without the presence at city check-in counters. However valid photo identification of the passenger and ticket must be provided to the check-in counter. Baggage contents must be known and verified to passenger who reports for check-in as to confirm safety.

Q - Will IAS provide passenger transport with city check-in facility?

Answer:  No, IAS will not provide transportation to Airport from City Check-in terminals. Passengers need to arrange their own transportation to Airport.

Q - When do I have to report to airport after check-in?

Answer: For all domestic flights, passengers have to report to airport city check-in counter and scan their boarding passes before 45 minutes and international passengers 60minutes. Passengers who fail to report on time will not be able to travel.

Q - Where should I report at airport?

Answer: All Passengers have to report to city check-in counter located at Airport departure terminals on specified time and scan the boarding pass to confirm their presence at Airport.

Q - What will happen if I report late to Airport?

Answer: All passengers who have not confirmed their presence at airport before the specified time will not be able to travel and normal ticketing rules will be applicable for any changes in flight.

Q - Will any special handling passengers be accepted at city check-in?

Answer: No. All special handling passengers (eg : wheel chair, Stretcher, passengers who require medical assistance) has to report to airport for check-in as per normal check-in procedure stated in the ticket